Microsoft Dynamics CRM / 365 – Platform Changes (Nov 2016)

Summary: Information article about recent changes to the Microsoft Dynamics CRM / 365 online platform and how they will affect existing versions of QWARE products.
Article Type: Troubleshooting
Related Product: This article relates to the following products:

  • Paribus Discovery
 Related Articles:  None

What’s happened?

Microsoft recently made changes to the underlying security architecture of Microsoft Dynamics 365 (online) and its supporting systems.

How does that effect me?

Current releases of QWARE software do not yet include a vital update in order to ensure compatibility with these recent changes by Microsoft.

Therefore, it is possible that you may receive an error when attempting to connect to a newer online CRM/365 instance, such as: “There is an error in XML document (1, 1298)“.

What the solution?

In order to resolve these connection issues, you will need to update your QWARE software to at least the following version(s), or newer:

  • intelli-CTi for Microsoft Dynamics CRM  (v1.7)
  • Paribus Discovery (v1.5.0 – Build# 170105)

We highly recommend that users upgrade to our newer releases (especially if you use CRM Online), to avoid this potential future connection issues.

Please contact QWARE or your Microsoft Dynamics CRM Business Partner/Reseller to obtain a newer release.

Further Information:

See the Paribus Help Center User Guidelines for important considerations of use.